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Wholesale Policy

Wholesale policy

Hello

Welcome to Third Drawer Down Studio. 

Our wholesale policy is pretty simple really.

The following terms and conditions of sale are provided here to enhance your enjoyment of our products and to provide for your safety and the safety of others.

NEW ACCOUNTS: 
1. All orders will be Pre-Paid via Electronic Transfer, Credit Card or Pay Pal.
2. If you prefer to use either Credit Card or PayPal, we are happy to do so for a 2.4% surcharge. We take all major credit cards, including American Express. 
3. If for any reason you decide to cancel your order, please do so within 48 hours of placing the order. Any cancellation outside of this time will incur a cancellation fee of 40% of the value of the order if work has already commenced.

CREDIT TERMS (AUSTRALIA ONLY): 
1. Australian customers after three (3) orders can apply for credit facilities, and once approved, will be NET 30 days from date of invoice. 
2. All goods delivered by THIRD DRAWER DOWN will remain the property of THIRD DRAWER DOWN until all debts owing by the customer have been paid. 
3. If the customer defaults in making payment to the seller in accordance with the trading terms, THIRD DRAWER DOWN have the discretion to debit the customer account with interest calculated on the portion of the customer account overdue at the rate of 10% per annum. 
4. All collection fees, legal costs and out of pockets incurred by THIRD DRAWER DOWN as a direct or indirect consequence of such default will also be at the customer’s expense.

MINIMUM ORDERS:
1. AUD $500. Orders under AUD $500.00 will incur an AUD $10.00 surcharge.

FREIGHT AND DELIVERY CHARGES: 
1. All deliveries will incur a delivery charge and every endeavor will be made to keep this additional charge to a minimum.
2. Please allow 2 to 4 weeks for interstate or overseas delivery unless in stock.

CREDIT TERMS: 
1. Payment terms on credit facilities, once approved, will be NET 30 days from date of invoice.
2. All goods delivered by THIRD DRAWER DOWN will remain the property of THIRD DRAWER DOWN until all debts owing by the customer have been paid.
3. If the customer defaults in making payment to the seller in accordance with the trading terms, THIRD DRAWER DOWN have the discretion to debit the customer account with interest calculated on the portion of the customer account overdue at the rate of 10% per annum.
4. All collection fees, legal costs and out of pockets incurred by THIRD DRAWER DOWN as a direct or indirect consequence of such default will also be at the customer’s expense.

RETURNS POLICY:
1. No returns can be accepted without prior approval from THIRD DRAWER DOWN and not after 1 month from the initial invoice date.
2. All goods must be in SALEABLE CONDITION that is at the discretion of THIRD DRAWER DOWN.

OTHER POINTS OF INTEREST:
1. We ship anywhere in the world.
2. If you order a number of items and if an item is required to be on backorder, we will ship all other items ship the remainder at a later date. 
3. We use the registered service through Fastway couriers for all Australian Orders. International orders will be sent registered through Australia Post. At any time, please email us for your tracking number so we can trace your order. * Please note that any orders shipped to Canada cannot be registered as they do accept this type of service.
4. If you would prefer Fed Ex or another carrier, please email us and we can offer you alternative quotes on your order.
5. Unless you contact us to specify that you want to pay for insurance, packages are by default uninsured and unfortunately we cannot assume liability for loss.

If you have any other questions, please email us anytime.

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